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ABN 59185708649


Our Policies   


Privacy Policy



Matthew Thomas regards customer privacy as an important part of our relationship with our

customers. The following privacy policy applies to all Matthew Thomas users, and conforms to

Internet privacy standards.


If you have questions or concerns regarding this statement, you should first contact our head office on  (07) 31726144.


Collection of Information

In order to use the Matthew Thomas website, we may require information from you in order to

provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and

accounts, including Email. Any information collected by Matthew Thomas is collected via correspondence from you or your

company. This may be via the telephone, Email, mail, fax or directly through our website.


Use of Collection Information

Any details collected from Matthew Thomas customers is required in order to provide you with our

products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff



Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information

(such as credit card numbers) on our website, we encrypt that information using secure socket layer

technology (SSL). When Credit Card details are collected, we simply pass them on in order to be

processed as required. We never permanently store complete Credit Card details.


We follow generally accepted industry standards to protect the personal information submitted to us,

both during transmission and once we receive it.


If you have any questions about security on our Website, you can email us at


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may

correct, update, delete or deactivate it by emailing us at .



If you purchase a product or service from us, we may request certain personally identifiable

information from you. You may be required to provide contact information (such as name, Email, and

postal address) and financial information (such as credit card number, expiration date).


We use this information for billing purposes and to fill your orders. If we have trouble processing an

order, we will use this information to contact you.



Matthew Thomas uses personally identifiable information for essential communications, such as

Emails, accounts information, and critical service details. We may also use this information for other

purposes, including some promotional Emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at


You will be notified when your personal information is collected by any third party that is not our

agent/service provider, so you can make an informed choice as to whether or not to share your

information with that party.


Third Parties

Matthew Thomas may at its discretion use other third parties to provide essential services on our site

or for our business processes. We may share your details as necessary for the third party to provide that

service. These third parties are prohibited from using your personally identifiable information for any other

purpose. Matthew Thomas does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personally identifiable information as required by law and when

we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,

court order, or legal process served on our Website.



Links on the Matthew Thomas site to external entities are not covered within this policy. The terms

and conditions set out in this privacy statement only cover the domain name of


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the

homepage, and other places we deem appropriate so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this

privacy statement at any time, so please review it frequently. If we make material changes to this

policy, we will notify you here, by Email, or by means of a notice on our homepage.


Matthew Thomas Security Policy


Matthew Thomas uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants,

providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured



• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further

protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the

merchant account held by .

For more information about eWAY and online credit card payments, please visit


Delivery Policy


Physical goods

After ordering online, you will receive an email confirmation from Matthew Thomas containing your order

details (if you have provided your email address). We will normally confirm receipt of your order

within a few minutes of ordering. We will attempt to send your goods via Australian Post within

2 working days; however if goods are unavailable or made to order delivery will take a little longer.


If you wish to query a delivery please contact us at


Digital Delivery

After ordering online, you will receive an email confirmation from Matthew Thomas containing your order

details (if you have provided your email address). We will normally confirm receipt of your order

within a few minutes of ordering. We will attempt to send your software/license/access code via

email within 2 working days.


If you wish to query a delivery please contact us at


Refund & Returns Policy

We are not required to provide a refund or replacement if you

change your mind.

But you can choose a refund or exchange if an item has a

major problem. This is when the item:

• has a problem that would have stopped someone from

buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked

for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will

compensate you for any drop in value.

If the problem is not major, we will repair the item within

a reasonable time. If it is not repaired in a reasonable time

you can choose a refund or replacement.

Please keep your proof of purchase —e.g. your receipt.

Office of Fair Trading

Consumers’ responsibilities – goods The law aims to give consumers and sellers a fair go. It is not designed to protect consumers if they are careless or make unreasonable demands. There are several circumstances when consumers are not entitled to a remedy from the seller. Sellers do not have to give refunds, credit or exchanges if consumers: • change their minds, decide they do not like the goods or have no use for them (except in cases where other legislation provides for a ‘cooling off’ period – for example, door-to- door sales) • discover they can buy the goods cheaper elsewhere (except where the seller provides a guarantee that the goods cannot be purchased cheaper elsewhere) • examine the goods before buying and ought to have seen any obvious fault • had the defect drawn to their attention before buying (for instance, when goods were labelled as seconds, or faults were clearly marked) • damage the goods by using them in a way they were not meant to be used. 


If you have any enquiries regarding our policies, please contact us at

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