In the circumstance where the product you have purchased is defective, you may return the item(s) and are entitled to a full refund, less shipping, handing charges and insurance costs, from and to Matthew Thomas within 7 days.
All return requests must be raised within 7 days of the date you received your order. Please contact our Head Office at firstname.lastname@example.org, or call (07) 3317 8322 to raise a request.
Compensation for returns may be in the way of:
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.